All shipping fees are automatically calculated at checkout and international packages may be subject to customs fees, which are not included in our shipping rate and are the customer's responsibility to cover. If you are wanting express shipping, please email us at email@example.com and we'll do our best. All orders are processed and shipped from our Vancouver studio within 3-5 business days. You will receive a shipping notification once your order leaves our studio.
Due to COVID-19, our mailing partners are experiencing severe shipping and processing delays as they prioritize the safety of their staff and customers. As more consumers opt to shop online during the pandemic, they are experiencing some of their highest non-holiday numbers, particularly in their larger processing facilities.
All Canadian, USA, and INTL shipments will see processing (slow tracking updates) and delivery delays that can vary from 4 days to 4 weeks. Unless your tracking says "it's been delivered" and you haven't received the package or a notice slip, your package is still being transferred and is in waiting until it's safe to do so. It doesn't mean that your package is lost! We appreciate your patience and understanding so much and thank you again for your ongoing support even during this time! For immediate pick up, we are still offering curbside pick up to locals in Vancouver, simply follow the instructions during check out.
Returns and Refunds
Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment from www.malathebrand.com if photographic proof of damage and receipt is submitted to firstname.lastname@example.org within 48 hours of arrival.
Please note: Due to COVID-19 we are not accepting any returns or exchanges at this time. We also cannot accept exchanges, returns or refunds on sale items, gift cards, limited edition/collaboration items, or any item that is older than 30 days since date of purchase. Purchased from a retailer? We unfortunately cannot accept returns, exchanges, or refunds that are not purchased from www.malathebrand.com at this time.
Sale and Limited Edition Items
We cannot accept exchanges, refunds or returns on sale items, gift cards, or limited edition products.
If at any point your package is lost in transit or your order is returned to us due to incorrect address input, the customer will be responsible for paying the cost for us to re-ship it to you. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.