Thank you for supporting our small business during this season!
If you are wanting your gift in time for Christmas, we recommend shopping our candles off of Indigo, Nordstrom, or checking out our local retailers for immediate access. Or, you can give a digital gift-card for an instant gift here. Alternatively, please select express shipping at checkout (by Dec 16) to guarantee faster delivery. Please note that our order processing time is currently 4-14 days. With the big holiday rush, orders made during our black friday sale may take up to 15 days to process.
For additional carrier updates, please see Canada post tracking updates here and UPS tracking updates here. If your order is shipped via Stallion, your tracking link may only update when your order reaches your province but rest assured - it's not lost and just needs more time to process. Please note, we can see as much as you can when it comes to tracking orders!
A MESSAGE FROM OUR TEAM
Thanks for supporting our small business this season! We wanted to provide an update as we gear up for the busiest season ahead. Similar to last year, we anticipate shipping delays and want to relay our carrier's recommended holiday shipping deadlines to help you prepare.
The Postal Service expects the busiest time will start three weeks before Christmas but given the higher volumes and safety guidelines in place, this will likely take place much earlier this year. As a result, our carrier is giving earlier cut off deadlines to ensure your packages make it in time. These earlier times are also to give our very tiny team of (2 lovely ladies pack alllll our orders!) the chance to label your candles, package them, and send them out. Please keep in mind we are a small team that's doing our best to get everything out as soon as possible. If your order is made AFTER the date below, we cannot guarantee delivery before Dec 24. We anticipate orders made before the days below should arrive, but again we can't make any guarantees during this time: they are just dates recommended by us from our shipping carrier.
Please note: We have no control once your package leaves our warehouse and we will not be issuing any returns or refunds due to delay on your package.
Last day to order for hopeful Dec 25th delivery:
Within BC (Standard Ground): Dec 12
Within BC (Express): Dec 16
Outside of BC (Standard Ground): Dec 5
Outside of BC (Express): Dec 16
USA (Standard Ground): Dec 6
USA (Express): Dec 16
Please note: Last day for local pick up in Vancouver is Dec 21 at 5pm PST (order must be made by Dec 18 at Midnight!) Orders made AFTER Dec 20 at Midnight will be processed after Jan 6th. We will be on holiday and will not be responding to emails from Dec 21- Jan 6th. If it is absolutely urgent, let us know and we'll try our best to get back to you!
We really appreciate your understanding and patience during this time! If you have any other questions, please email us at email@example.com :)
- Mala team x