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FAQ

  • How do I return my used candle jar for $1 off my next order?

    Contact us at hello@malathebrand.com for our drop off hours and location in Vancouver! Or, return the can in the mail and email us once you've sent it back. :)
  • If I live in Vancouver, can I pick up my order?

    Pick up on orders over $75 are available in Vancouver! Simply submit your order online using code "PICKUP" and we'll email you when your order is ready to be picked up with hours and location. If wanting to know exact address before you place an order, please email hello@malathebrand :)
  • How do you work to be eco-friendly?

    In our candles, we use renewable soy wax, FSC (Forestry Stewardship Council) certified wood wicks (made of post-consumer waste), 100% recyclable cans, recycled stickers and cards are made with 100% post-consumer paper and feature a recycle compatible adhesive. Our sample mailers are made with 100% reclaimed polyethylene liner (from 100% post-consumer recycled content) which is biodegradable. Our boxes and crinkle stuffing are made of recycled content and is recyclable as well!
  • Help! My woodwick isn't staying lit?

    For a proper burn, you must trim the wick before every burn. Do this by breaking off the black bits of the wick and/or using nail clippers (Weird but it works!) to shorten the wick to be about 1/8″ – 3/16″. The shorter height allows the wax to capillary up the wick to feed the flame properly. Patience is key here!
  • What are your shipping rates?

    All shipping fees are automatically calculated at checkout and international packages may be subject to customs fees, which are not included in our shipping rate and are the customer's responsibility to cover! If you are wanting express shipping, please email us at hello@malathebrand.com and we'll do our best. All orders are processed and shipped from our Vancouver studio within 2-4 business days. You will receive a shipping notification once your order leaves our studio. Orders within BC will arrive within a few days, anywhere else can take up to 7 days.
  • Do you accept returns?

    Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to hello@malathebrand within 4 days of arrival. You may exchange your product for another candle of the same size and price within 14 days of purchase if you end up not loving the scent, or if the product is somehow damaged during shipping. The buyer is responsible for the shipping cost on all returned items.
  • Do you do wholesale or custom orders?

    Yes, we can create custom candles for your special event. We also participate in wholesale for retailers that are a fit. Please email us at hello@malathebrand.com with your details!